FAQ

  • Estimates
    • Why won’t the shop give me an estimate over the phone or from an email with a picture?
      • Although we can give you a price for a paint package, we absolutely must see your vehicle in person in order to provide you with an estimate. It is very common for vehicles to require additional prep to ensure you receive the smoothest finish possible. Peeling, delaminating clear coat, and cracks in your old finish require extra preparation. These conditions can’t be seen in photos. We do not give prices over the phone or by e-mail.
    • Do I have to pay for an estimate?
      • Estimates are 100% free of charge and obligation.
    • Do I have to make an appointment for an estimate?
      • Appointments are not necessary, but we do schedule appointments for your convenience.
    • How much will it cost to paint my car?
      • You can get your car painted for as little as $247!  All of our paint jobs include varying degrees of prep work & quality of materials applied.  However, extra preparation may be required in order to provide you with a smooth finish and in order to warranty your new paint job.  See what’s included in our prices.
    • Why is my estimate more than the advertised paint package?
      • The finishes on many vehicles have deteriorated to the point where they cannot simply be painted over. Our packages include standard prep to remove nicks and scratches (excluding the 20/20) and hand sanding to provide a mechanical bond for the new finish, but do not include a provision for repairing cracks, peeling or cracking paint, and delaminating clear coat. In order for your new paint job to look its best, these issues must be addressed before refinishing can occur.
    • Are there hidden and extra charges?
      • Hidden?  NO!  We subscribe to a policy of “completely honest presentation.”  That means we tell it like it is!  Does that mean I can get my car painted for $247?!  Well, maybe!  Not everyone will be that lucky.  Correcting pre-existing paint conditions like peeling, cracking, and clear coat delamination is often necessary in order for us to refinish the vehicle and warranty the work.  These conditions are priced by estimate.  Body work is also priced by estimate.  Don’t let that get you down!  We’re here for you!  Let us have a look at your vehicle, for free, and go over exactly what it would take to have you loving your car again!  Please contact us to make an appointment.
    • Do you do collision repair?
      • Yes and No.  We are not a collision repair facility. If we incorporated all of the expensive equipment associated with frame straightening, measuring, aluminum and other special alloy welding, etc. we would be forced to pass those costs along. We fix dents, dings, etc. and replace panels such as fenders, bumpers, hoods, doors, lights, moldings etc.  If the parts is welded to the car, we would likely refer you to one of the local collision repair experts. As a general rule of thumb, if the car is driveable without mechanical or structural damage, we can fix it! In these cases we can also work with your insurance company.
  • Pricing
    • How do you paint cars so inexpensively?
      • There are many reasons!  Let’s look at a few of the top reasons:
        1.  Buying power.  Multiple locations and 25+ year relationships with vendors allow us to buy materials at deeply discounted prices.  In turn, we pass that savings on to you.
        2. Our process.  We have to give credit to Earl Scheib for being the first person to envision the revolutionary process of production auto painting.  You’ve heard the old adage “don’t reinvent the wheel.”  Well, we didn’t reinvent the wheel, we’ve just streamlined it!  Our proprietary “production” operating processes allow us to paint vehicles and have them back to the customer in as little as 48 hours!  We paint up to 8 cars a day, per location.  We operate at higher quantities with lower profit margins.
        Our process is similar to that which Henry Ford first used in the production of the Model T in the early 1900′s.  Your vehicle will move through the shop, from station to station.  In each station, we have a trained technician devoted to one craft.  The typical vehicle will have any bodywork performed, move to the sanding bay, then to the masking bay before making its way through the paint booth.  After your vehicle is painted, our detailers remove masking tape and paper, reinstall emblems, wipers, etc. then wipe everything down.
        3. Volume. We paint an average of 30-40 cars, per week, per location. That comes out to 200+ vehicles per week! Because we produce so many fantastic paint jobs each week, we are able to keep our operating costs lower, in turn, passing those savings on to you!
    • Why does a Supreme cost $150 more than a Polyglo paint job?
      • We remove the majority of the nicks and scratches. We use a higher quality primer-sealer that requires a catalyst. We use a higher quality, full polyurethane paint that is much more resistant to wear and fading. We also include a Unified Clear Coat in this package, which enhances both the gloss and durability of the final finish.
    • Will the price I pay be the same as the estimate? No surprises?
      • The only time the price you would pay would be higher than your initial estimate is when additional hidden damage is discovered during the repair process. This is extremely uncommon, however. When it does occur, we always call you to explain the situation, offer you the opportunity to come in and see the repair area first hand and to discuss additional cost involved in the repair. We will never increase your cost without a thorough explanation, providing you with options and then obtaining your approval.
  • Services
    • What is a polyurethane hardener?
      • Hardener is a chemical additive that causes the molecules in the paint to cross-link, resulting in a very hard, chemically resistant, scratch resistant finish that requires less maintenance. The paint molecules essentially bond to become one big molecule, making them much more difficult to separate. This is what makes the finish so much more resistant to scratching, fading, cracking, etc.
    • What is a primer sealer?
      • Primer sealer is sprayed on the entire surface before the paint is applied. The purpose is to create a uniform surface for your new paint to adhere to. It creates a slicker, more uniform looking paint job and minimizes the possibility of any bleed-through or shrinkage during the curing process.
    • What is catalyzed primer sealer?
      • Just as with adding a hardener to paint to cross link the molecules, an optional hardener can be added to the primer sealer. This is known as catalyzing. You would not think that what is under your new paint job is just as important as the paint itself, but it is! A catalyzed primer sealer creates a much more durable, chemical resistant, scratch and nick resistant finish. The primer/sealer is the foundation of your paint. Much like a home, a paint job built on a solid foundation is going to be more durable and last longer.
    • Will you sand my vehicle before painting it?
      • Absolutely! We sand every surface that will receive paint. Sanding allows for a mechanical bond between the old surface and the new. Without proper sanding, paint will be much more likely to chip and peel. We machine sand problem areas according to the package purchased and then hand sand the remaining portions of your vehicle to achieve mechanical adhesion.
    • What is the difference between single stage and base coat/clear coat?
      • Base coat/clear coat finishes are what car manufacturers use when building new vehicles. Base coat/Clear coat is also known as a two-stage finish. This means that your vehicle is prepped, a coat of primer sealer applied, and then 2-3 coats of basecoat are applied to achieve color coverage. Base coat is made up of two components: pigments that make up the color you choose and a vehicle(solvent) that allows the pigments to flow freely through the paint gun to your vehicle. Once the base coat is applied, the vehicle (known as reducer) evaporates leaving behind only the pigments that make up the color you chose. Once that has dried, two coats of clear coat are applied over the base coat. The clearcoat contains no pigments, only resins, the vehicle(reducer) and the catalyst that binds it all together. The clear coat is what provides all of the shine and gloss, chemical resistance, UV resistance and longevity of the paint job. Base coat/clear coat finishes are the most durable and maintenance free of all finishes. They are also the most expensive.
        Single stage finishes (20/20, Polyglo, Supreme) utilize technology that allows the pigment and protective resin to be applied in one single step. There are different qualities of resins, like synthetic enamel, acrylic and urethane, which is why we offer different grades of single stage paint jobs. We apply the primer sealer coat, then 2-3 coats of paint to achieve both color coverage and gloss in one application. A unified clear coat, which is mixed in to the final coat of paint, is included in the Supreme package. There is no clear coat included with the 20/20 or Polyglo, but they still have a fairly nice shine.
    • What is an integrated clear coat?
      • An integrated clear is somewhat of a hybrid between a single stage finish and a base/coat clear coat. The clear is added to the last coat of any single stage finish, hence the name integrated. This clear coat offers the most bang for your buck in that you receive a shinier, more durable finish than if we simply used paint alone. Oftentimes our integrated clear coat paint jobs are mistaken for base coat/clear coat jobs because they look that good!
    • How many coats of paint do you put on my car?
      • Every material we apply is done so according to the manufacturers specifications. Contrary to popular belief, more coats does not necessarily equal a better finish and can actually lead to failures. Color coverage is generally achieved in two coats, but some colors require more. In the case of basecoat/clearcoat we apply basecoat for the sole purpose of color coverage and then clearcoat to achieve the gloss and durability. This process doubles the amount of coats applied, which is where most of the additional cost comes from. Most single stage paints are applied in two coats, but others may require more. Some metallics and pearls require what is often referred to as a fog coat or drop coat to even out the flakes and prevent splotching that is often associated with single stage metallic colors. This can be a tricky process, but our technicians have had lots of practice and training.
    • How long with the paint last?
      • How long your paint will last is totally subject to the way in which you care for your vehicle, the conditions in which it is driven and stored, environmental factors and more. All of our paint jobs are guaranteed for varying lengths of time, however, you can significantly increase the life of your paint job by keeping it washed and waxed. It’s not uncommon for a customer to stop by to show us how great their Polyglo looks after 10 years! We have so much confidence in our Supreme and Extreme paint jobs that we guarantee that even if you do not wash or wax your vehicle during the duration of the warranty and it fades, we will repaint it for free!
    • What if I don’t want to pay for the extra prep or labor to take out the cracking, peeling and dents, won’t my car still look better with new paint?
      • You may choose to simply have your vehicle painted without addressing issues like peeling, cracking, rust, dents, dings, old bodywork, etc. Keep in mind that in order to receive the smoothest possible finish and highest possible gloss, these issues will need to be addressed. If the conditions are bad enough, it can and will affect the gloss and overall appearance of the newly painted surfaces. If you choose to paint over some conditions that your estimator has advised you to repair, you will not receive a warranty. If you choose to paint over existing dents and dings, you will still receive a paint warranty. You will simply have shiny dents!
    • Why does it cost so much to repair a small ding?
      • We get asked this question more than almost any other question! Repairing a dent or ding is a very involved process. There is a minimum amount of time it takes to repair one dent. Picture this: a body repair technician must first grind all of the paint off of the area to be repaired, then he must mix filler with a catalyst, then apply it uniformly, then wait for it to dry, then sand it, then either glaze it or apply a second coat of filler, then wait for that to dry, sand it again, mix a 2k primer on a computerized scale, apply the primer, wait for that to dry, then sand it. Only then is the job finished! The time involved in repairing multiple dings sometimes is not much more than it would be to fix one single ding since many of the time consuming processes only need to be performed once regardless of how many dings are being repaired.
  • General Questions
    • Will my car look like new after a Sprayglo® paint job?
      • NO! It will look like your car with a new paint job! Although a new paint job goes a long way towards making your vehicle look great, nothing we can do will make your car look new again. Since it is not our area of expertise, we do not offer restoration services.
    • What does the Sprayglo® warranty cover?
      • Please take a few moments to read the Sprayglo® warranty in its entirety here.
    • Can you paint the moldings too?
      • Absolutely! We do not charge any additional fees to paint moldings and trim the same color as your new paint job. We do charge extra to paint them another color. We do not offer any warranties on plastic, rubber or flexible parts.
    • My car’s headlights are so scratched and yellow; can you make them look better?
      • Yes! We offer headlight restoration services for headlights that are faded and oxidized. Occasionally, the oxidation and yellowing occurs inside the lens. If we attempt to restore your lenses and are unsuccessful, you will not be charged.
    • Should I wash my car before I bring it in for painting?
      • It is not necessary, but we welcome you to! The cleaner your vehicle is, the easier it is to prep for paint. Please avoid using any polishes, waxes or silicone based products such as tire dressing before bringing your car in for paint. Silicone & oil based products will have to be thoroughly removed as they are NOT compatible with automotive finishes.
    • Is body repair included?
      • NO!  Body repair is a laborious process requiring specialized skills, tools and materials.  For this reason, we employ skilled, trained technicians that have dedicated their careers to the art of reversing damage to vehicle bodies.  They do great work and are compensated for doing so! The only way for you to know exactly what this will cost is to come by and let us take a look at it.  We offer free estimates, any time during business hours, with or without an appointment.
    • How long does it take to paint my car?
      • 80% of all vehicles we paint are ready in 2-3 business days.  You can add a day or two if you have a significant amount of bodywork, need replacement parts, or if your vehicle requires extra preparation to repair existing paint damage.  It is not uncommon for customers to drop their car off early one day and have it back by the end of the next business day! It also depends on the work load of the shop at any given time. It is also not uncommon to have a one week turn around when tax returns go out and our shops fill up with people eager to get that paint job they’ve been putting off! In these instances, we still accept walk-ins, but prioritize appointments for those who wish to minimize down time by planning ahead.
    • How much does it cost to change the color of my car?
      • If you simply want to change the color of the exterior, you will pay $75 in addition to the paint package. Although it is not necessary, you can have your doorjambs, under the hood and trunk painted for an additional charge as well.
    • What does exterior only mean?
      • Exterior only refers to the painted surfaces of your car that you can see by walking around the outside of your car with all doors, hood, trunk, hatch etc. closed. Exterior does not include doorjambs, under the hood, under the trunk or the inside of pickup beds. Upon your request, we can apply a “courtesy coat” to the inside of your pickup bed free of charge. There is no guarantee on this. If you wish to have the inside of your pickup bed prepped and painted like the outside, there will be additional charges on a per case basis.
    • What does single original color mean?
      • We paint your car back to the original color using the color code provided by the manufacturer.  It also means, if you want more than one color on your vehicle that we have to charge a little more for that.  Second color service starts at $200 and are priced by the estimate.
    • Will you paint inside my doorjambs and under my hood and trunk when you change the color of my vehicle?
      • For people in the auto painting business, the thought of prepping and painting doorjambs is like fingernails on a chalkboard.  Not pleasant!  Why?  Because they are so darn labor intensive and tedious!  And, doorjambs typically have to be painted separately from the rest of the car, adding an additional day to the paint process.  We know, though, that those navy blue doorjambs don’t match that electric lime exterior color you just picked!  That’s why we offer doorjamb painting, at a very reasonable price.  For the 20/20, Polyglo and Supreme, they are $100 per opening(door, hood, trunk, hatch, etc.)  When choosing the Extreme paint package, the charge is $150 per opening.
    • Is Sprayglo® Hiring?
      • We are always on the lookout for great people with positive attitudes!  See our job board here.
    • Is Sprayglo® Environmentally friendly?
      • Yes!  When you think of the auto painting industry, the last thing that crosses your mind is being eco-friendly. Sprayglo® Auto Refinishing and Body Repair has been working to overcome that perception.  Sprayglo® Auto Refinishing and Body Repair is committed to integrating sustainability efforts into every aspect of its business.  View our Green page to see some of the ways in which we strive to achieve environmental responsibility.
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