FAQ

  • Estimates
    • Why won’t the shop give me an estimate over the phone or from an email with a picture?
      • Although we can give you a price for a paint package, we absolutely must see your vehicle in person in order to provide you with an estimate. It is very common for vehicles to require additional prep to ensure you to receive the smoothest finish possible. Peeling, delaminating clear coat, and cracks in your old finish require extra preparation. These conditions can’t be seen in photos. We do not give prices over the phone or by e-mail.
    • Do I have to pay for an estimate?
      • Estimates are 100% free of charge and obligation.
    • Do I have to make an appointment for an estimate?
      • Appointments are not necessary, but we do schedule appointments for your convenience.
    • How much will it cost to paint my car?
      • You can get your car painted for as little as $247!  All of our paint jobs include varying degrees of prep work.  However, extra preparation may be required in order to provide you with a smooth finish and in order to warranty your new paint job.  See what’s included in our prices.
    • Why is my estimate more than the advertised paint package?
      • The finishes on many vehicles have deteriorated to the point where they cannot simply be painted over. Our packages include standard prep to remove nicks and scratches (excluding the 20/20) and hand sanding to provide a mechanical bond for the new finish, but do not include a provision for repairing cracks, peeling or cracking paint, and delaminating clear coat. In order for your new paint job to look its best, these issues must be addressed before refinishing can occur.
    • Are there hidden and extra charges?
      • Hidden?  NO!  We subscribe to a policy of “completely honest presentation.”  That means we tell it like it is!  Does that mean I can get my car painted for $247?!  Well, maybe!  Not everyone will be that lucky.  Correcting pre-existing paint conditions like peeling, cracking, and clear coat delamination is often necessary in order for us to refinish the vehicle and warranty the work.  These conditions are priced by estimate.  Body work is also priced by estimate.  Don’t let that get you down!  We’re here for you!  Let us have a look at your vehicle, for free, and go over exactly what it would take to have you loving your car again!  Please contact us to make an appointment.
  • Pricing
    • How do you paint cars so inexpensively?
      • There are many reasons!  Let’s look at a few of the top reasons:
        1.  Buying power.  Multiple locations and 25+ year relationships with vendors allows us to buy materials at deeply discounted prices.  In turn, we pass that savings on to you.
        2. Our process.  We have to give credit to Earl Scheib for being the first person to envision the revolutionary process of production auto painting.  You’ve heard the old adage “don’t reinvent the wheel.”  Well, we didn’t reinvent the wheel, we’ve just streamlined it!  Our proprietary “production” operating processes allow us to paint vehicles and have them back to the customer in as little as 24 hours!  We paint up to 8 cars a day, per location.  We operate at higher quantities with lower profit margins.
        Our process is similar to that which Henry Ford first used in the production of the Model T in the early 1900′s.  Your vehicle will move through the shop, from station to station.  In each station, we have a highly trained technician devoted to one craft.  The typical vehicle will have any bodywork performed, move to the sanding bay, then to the masking bay before making its way through the paint booth.  After your vehicle is painted, our detailers remove masking tape and paper and detail your vehicle.
        3. Volume. We paint an average of 30-40 cars, per week, per location. That comes out to 200+ vehicles per week! Because we produce so many fantastic paint jobs each week, we are able to keep our operating costs lower, in turn, passing those savings on to you!
    • Why does a Supreme cost $100 more than a Polyglo paint job?
      • We remove the majority of the nicks and scratches and add a catalyst to your primer sealer. We also include a Unified Clear Coat in this package.
    • Will the price I pay be the same as the estimate? No surprises?
      • The only time the price you would pay would be higher than your initial estimate is when additional hidden damage is discovered during the refinishing and/or repair process. This is extremely uncommon, however. When it does occur, we always call you to explain the situation, offer you the opportunity to come in and see the repair area first hand and to discuss additional cost involved in the repair.
  • Services
    • What is a polyurethane hardener?
      • Hardener is a chemical additive that causes the molecules in the paint to crosslink, resulting in a very hard, chemically resistant, scratch resistant finish that requires less maintenance. Think of hook and loop fabric. Once you touch the two sides together, it becomes much more difficult to separate the pieces./li>
    • What is a primer sealer?
      • Primer sealer is sprayed on before the paint is applied. The purpose is to create a uniform surface for your new paint to adhere to. It creates a slicker, more uniform looking paint job.
    • What is catalyzed primer sealer?
      • Just as with adding a hardener to paint to cross link the molecules, an optional hardener can be added to the primer sealer. This is known as catalyzing. You would not think that what is under your new paint job is just as important as the paint itself, but it is! A catalyzed primer sealer creates a much more durable, chemical resistant, scratch and nick resistant finish.
    • Will you sand my vehicle before painting it?
      • Absolutely! We sand every surface that will receive paint. Sanding allows for a mechanical bond between the old surface and the new. Without proper sanding, paint will be much more likely to chip and peel. We machine sand problem areas according to the package purchased and then hand sand the remaining portions of your vehicle to achieve mechanical adhesion.
    • What is the difference between single stage and base coat/clear coat?
      • Base coat/clear coat finishes are what car manufacturers use when building new vehicles. Base coat/Clear coat is also known as a two-stage finish. This means that your vehicle is prepped, a coat of primer sealer applied, and then two coats of basecoat. Base coat is made up of two components: pigments that make up the color you choose and a vehicle that allows the pigments to flow freely through the paint gun to your vehicle. Once the base coat is applied, the vehicle (known as reducer) evaporates leaving behind only the pigments that make up the color you chose. Once that has dried, two coats of clear coat are applied over the base coat. The clear coat is what provides all of the shine and gloss, chemical resistance, UV resistance and longevity of the paint job. Base coat/clear coat finishes are the most durable and maintenance free of all finishes. They are also the most expensive.
        Single stage finishes (20/20, Polyglo, Supreme) utilize technology that allows the pigment and protective resin to be applied in one single step. There are different qualities of resins, like synthetic enamel, acrylic and urethane, which is why we offer different grades of single stage paint jobs. We apply the primer sealer coat, then two coats of paint. A unified clear coat is included in the Supreme package. There is no clear coat included with the 20/20 or Polyglo.
    • What is a unified clear coat?
      • A unified clear is somewhat of a hybrid between a single stage finish and a base/coat clear coat. The clear is added to the last coat of any single stage finish, hence the name unified. This clear coat offers the most bang for your buck in that you receive a shinier, more durable finish than if we simply used paint alone. Oftentimes our unified clear coat paint jobs are mistaken for base coat/clear coat jobs because they look that good!
    • How many coats of paint do you put on my car?
      • The 20/20 receives two topcoats of paint. The Polyglo and Supreme receive a primer sealer and two topcoats of paint. The Extreme receives a coat of catalyzed primer sealer, two coats of base coat, and two topcoats of clear.
    • How long with the paint last?
      • How long your paint will last is totally subjective to the way in which you care for your vehicle, the conditions in which it is driven and stored, environmental factors and more. All of our paint jobs are guaranteed for varying lengths of time, however, you can significantly increase the life of your paint job by keeping it washed and waxed. It’s not uncommon for a customer to stop by to show us how great their Polyglo looks after 10 years! We have so much confidence in our Supreme and Extreme paint jobs that we guarantee that even if you do not wash or wax your vehicle during the duration of the warranty and it fades, we will repaint it for free!
    • What if I don’t want to pay for the extra prep to take out the scratches and dents, won’t my car still look better with new paint?
      • You may choose to simply have your vehicle painted without addressing issues like peeling, cracking and old bodywork. Keep in mind that in order to receive the smoothest possible finish and highest possible gloss, these issues will need to be addressed. If the conditions are bad enough, it can and will affect the gloss and overall appearance of the newly painted surfaces. If you choose to paint over conditions that your estimator has advised you to repair, you will not receive a warranty. If you choose to paint over existing dents and dings, you will still receive a paint warranty. You will simply have shiny dents!
    • Why does it cost so much to repair a small ding?
      • We get asked this question more than almost any other question! Repairing a dent or ding is a very involved process. There is a minimum amount of time it takes to repair one dent. Picture this: a body repair technician must first grind all of the paint off of the area to be repaired, then he must mix filler with a catalyst, then apply it uniformly, then wait for it to dry, then sand it, then either glaze it or apply a second coat of filler, then wait for that to dry, sand it again, mix a 2k primer on a computerized scale, apply the primer, wait for that to dry, then sand it. Only then is the job finished! The time involved in repairing multiple dings sometimes is not much more than it would be to fix one single ding. It may take a body repair technician an hour to repair one minor ding, whereas it might only take him an additional 30 minutes to repair one or two more.
  • General Questions
    • Will my car look like new after a Sprayglo® paint job?
      • NO! It will look like your car with a new paint job! Although a new paint job goes a long way towards making your vehicle look great, nothing we can do will make your car look new again. Since it is not our area of expertise, we do not offer restoration services.
    • What does the Sprayglo® warranty cover?
      • Please take a few moments to read the Sprayglo® warranty in its entirety here.
    • Can you paint the moldings too?
      • Absolutely! We do not charge any additional fees to paint moldings and trim the same color as your new paint job. We do charge extra to paint them another color. We do not offer any warranties on plastic, rubber or flexible parts.
    • My car’s headlights are so scratched and yellow; can you make them look better?
      • Yes! We offer headlight restoration services for headlights that are faded and oxidized. Occasionally, the oxidation and yellowing occurs inside the lens. If we attempt to restore your lenses and are unsuccessful, you will not be charged.
    • Should I wash my car before I bring it in for painting?
      • It is not necessary, but we welcome you to! The cleaner your vehicle is, the easier it is to prep for paint.
    • Is body repair included?
      • NO!  Body repair is a laborious process requiring specialized skills, tools and materials.  For this reason, we employ extremely skilled technicians that have dedicated their careers to the art of reversing damage to vehicle bodies.  And, they do great work, and are compensated for doing so! The only way for you to know exactly what this will cost is to come by and let us take a look at it.  We offer free estimates, any time during business hours, with or without an appointment.
    • How long does it take to paint my car?
      • 80% of all vehicles we paint are ready in 2-3 business days.  You can add a day or two if you have a significant amount of bodywork, need replacement parts, or if your vehicle requires extra preparation to repair existing paint damage.  It is not uncommon for customers to drop their car off early one day and have it back by the end of the next business day!
    • How much does it cost to change the color of my car?
      • If you simply want to change the color of the exterior, you will pay $75 in addition to the paint package. Although it is not necessary, you can have your doorjambs, under the hood and trunk painted for an additional charge.
    • What does exterior only mean?
      • Exterior only refers to the painted surfaces of your car that you can see by walking around the outside of your car with all openings closed. Exterior does not include doorjambs, under the hood or under the trunk.
    • What does single original color mean?
      • We paint your car back to the original color using the color code provided by the manufacturer.  It also means, if you want more than one color on your vehicle that we have to charge a little more for that.  Second color service starts at $150 and is priced by estimate.
    • Will you paint inside my doorjambs and under my hood and trunk when you change the color of my vehicle?
      • For people in the auto painting business, the thought of prepping and painting doorjambs is like fingernails on a chalkboard.  Not pleasant!  Why?  Because they are so darn labor intensive and tedious!  And, doorjambs typically have to be painted separately from the rest of the car, adding an additional day to the paint process.  We know, though, that those navy blue doorjambs don’t match that electric lime exterior color you just picked!  That’s why we offer doorjamb painting, at a very reasonable price.  For the 20/20, Polyglo and Supreme, they are $75 per doorjamb (including hatches, lift gates, sliding doors, etc.), $50 for hood edges, and $50 for under the trunk.  When choosing the Extreme paint package, the charge is $125 per doorjamb and $100 for hood edges and $100 for under the trunk.
    • Is Sprayglo® Hiring?
      • We are always on the lookout for great people with positive attitudes!  See our job board here.
    • Is Sprayglo® Environmentally friendly?
      • Yes!  When you think of the auto painting industry, the last thing that crosses your mind is being eco-friendly. Sprayglo® Auto Refinishing and Body Repair has been working to overcome that predisposition.  Sprayglo® Auto Refinishing and Body Repair is committed to integrating sustainability efforts into every aspect of its business.  View our Green page to see some of the ways in which we strive to achieve environmental responsibility.
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